Before you write
Three things worth knowing before you type anything.
No obligation
An enquiry is a question, not a commitment. Read the answer, and take it no further if it is not for you.
An answer in writing
The reply comes in writing, so you can read it twice, keep it, and compare it against anything else you have been sent.
Your details, for this
What you send is used to answer you. It is not sold on, and it does not become a mailing list you have to leave.
What we take on
We run weekly and monthly payroll, keep starter and leaver records straight, and file the returns on time so payday never creeps up on you.
Supplier invoices are matched, coded and queued for payment, and we handle the phone calls and emails that come back when something does not tally.
We cover your enquiries inbox within agreed hours, answer the routine questions from a script you approve, and escalate anything thorny straight away.
Invoice runs go out on schedule, statements follow, and we chase late payers politely but persistently until the balance clears.
Orders taken by phone, email or your own system are entered, checked and passed to despatch, with exceptions flagged for your team the same day.
Records get tidied, duplicates removed and spreadsheets rebuilt, and you receive a short monthly pack showing volumes, errors and time saved.
Where we fit
Filing, retention schedules and secure disposal carried out to your policy, whether the records sit on your server or ours.
We collect quotes, set up new suppliers against your checks, and keep the approved list current so buying decisions do not stall in someone's inbox.
Bookkeeping support, bank reconciliations, payment runs and month-end packs prepared for your accountant, kept tidy and audit-ready throughout the year.
Contracts, right-to-work checks, holiday tracking and absence records maintained in one place, with reminders when a review or renewal falls due.
We write down how each task is done, train your own staff on it, and hand the whole thing back when you are ready to bring it in-house.
Recurring reports assembled from your systems each week or month, formatted the same way every time, so the numbers are comparable.
What clients say
We handed over the sales ledger in March and the difference showed within a month. Invoices go out on the same day every week now, and the chasing happens without me asking. I get a one-page summary on a Friday and that is all I need.
Helen Marsh
Finance ManagerThey took on our order admin when we were two people short. Nothing flashy, just accurate work and a note whenever something looked off. That is exactly what we wanted.
Daniel Okoye
Operations DirectorThe payroll used to be my Sunday evening job. Keystone now run it, the payslips go out on time, and I have my weekends back. When we had a query about a leaver they came back the same afternoon.
Priya Raval
Company SecretaryWe use them for the shared enquiries inbox three days a week. They keep to the script, flag the awkward ones, and customers have not noticed a change. That is the highest praise I can give.
Tom Bradley
HomeownerHow it starts
Tell us what is piling up and roughly how many hours a week it takes. A twenty-minute call is usually enough for us to say whether we can help.
We come to you, watch the tasks being done and write down the steps, systems and deadlines. You get a fixed monthly price in writing within a few days.
We agree access, logins and a named contact, then run the first two cycles alongside your team so nothing is dropped while we learn the ropes.
Once it is steady we take the work on fully, and every quarter we sit down, look at the volumes and errors, and adjust the arrangement as your needs change.
What we decline
Get in touch
Send a short note about what is piling up and we will reply within one working day with an honest view.
The Bristol Office, 2nd Floor 5 High Street, Bristol, BS9 3BY, Englandkeyaccounts@keystservice.co.uk Arrange a call